(Frequently Asked Questions)

Are the Cretan Family holiday apartments open year round?

The Cretan Family holiday apartments are open from May until the end of October.

Are the Cretan Family holiday apartments situated in a quiet or a loud environment?

The Cretan Family holiday apartments are situated in a quiet environment a little outside of Malia and have no problems with noise at night.

What languages does the hotel staff speak?

Our friendly and capable hotel staff is Greek and English speaking.

Do the Cretan Family holiday apartments offer the possibility of a late check-out?

Yes, a late check-out can be arranged at a small charge on request and upon availability.

Which currencies do you accept?

We accept all currencies and all major credit cards. We gladly accept your foreign currency exchange at official bank rates.

Do the Cretan Family holiday apartments provide private parking space?

Yes, we offer a free parking space.

Is there a garden?

We do have a lovely garden with shady trees, plants and flowers; we also have a lawn for the kids to play on.

Are pets allowed in the Cretan Family holiday apartments?

No, we're sorry, but pets are not welcome in our hotel. Personally we have nothing against them, but not all guests at the Cretan Family holiday apartments are charmed by pets.

Is the hotel accessible for guests with a kinetic disability?

The Cretan Family holiday apartments are partly accessible for guests in a wheelchair. Unfortunately, however, our property does not meet all requirements to be entirely 'wheelchair accessible'. Should you need more detailed information, please send us a message at This email address is being protected from spambots. You need JavaScript enabled to view it.

In case of an emergency, can I consult an English speaking doctor?

Yes, there are excellent English / German speaking doctors in Malia. Malia has a private medical centre on a 24/7 base, as well as a qualified dentist and several pharmacies.

How big is Malia and its population?

Malia has a population of around 4,000 and covers a surface area of about 6,700ha.

Is there a bus stop / taxi stand nearby?

Yes, a bus stop is nearby (150m. from our hotel) and a taxi can be called anytime.

Is tap water safe to drink?

Yes, tap water is safe to drink, but bottled water is generally preferred.

What power supply do you have?

Power supply in Greece / Crete is 220V. Sockets accept two-round pin plugs. Adaptors are readily available at any supermarket, or just ask our staff to help you out. Power cuts happen occasionally, especially in summertime, due to strained generating capacity.

What time zone does Crete have?

Crete, like the rest of Greece, is 2 hours ahead of Greenwich Time (GMT +2) and adjusts to summertime at 4am on the last Sunday in March. It is set back to winter time at 4am on the last Sunday in October.

What are the shop opening hours in Malia?

Shop opening hours vary, but are usually from 9am – 11pm daily in summertime. Banks and post offices are open Mon – Fri from 08.00 – 14.00 hours.

How frequent are the local bus services?

Bus services are operated by the KTEL cooperative and buses are fast, frequent and comfortable. They leave in both directions from Malia main road about every 20 minutes, to Heraklion in the west and to Agios Nikolaos in the east.

Do you have places of interest in the area?

There are plenty of highlights and places of interest to visit in the area. Have a look at our section Destination Info.

What climate do you have?

Crete has a Mediterranean climate with warm, dry summers and mild, wet winters.

How far is it to Heraklion?

Heraklion, Crete’s capital, is 35km west of Malia (45min. by bus, 30min. by car). Heraklion International Airport is about 32km west of Malia.

Can I have access to the Internet?

Yes, our hotel provides (central) Internet access and has a free Wi-Fi zone.

Can I rent a car?

Car rentals are readily available, or just ask our hotel staff to assist you.

How far is the hotel to the village centre and to the beach?

The Cretan Family holiday apartments are within easy reach on foot (about 10min.) to Malia centre and the lovely beach is nearby (5min.). Malia's shops and inviting taverns are just a few minutes away, as is our own Cretan Family Tavern (See also Location).

FaLang translation system by Faboba